Pricing

Anytime. The upgrade is done in a few hours, with no service interruption. If call volume has increased, it means Vocalyy did its job — and the next plan takes it even further. We notify you in advance before you reach the limit.

Setup takes, as a rough estimate, up to a few weeks, depending on the complexity of your business. Our team configures everything: conversation flow, calendar integration, voice tone, answers to client questions. You just approve and start.

Vocalyy speaks natural Romanian, with human intonation, real pauses and contextual answers. It sounds so natural, we're the first to tell you it's an AI. No tricks: the agent introduces itself from the first second, and anyone who asks for a human is transferred immediately.

Yes, anytime. Email agent@vocalyy.ro or cancel from your dashboard. The subscription stays active until the end of the month you've already paid for — no penalties, no questions, no "we locked you in for six months." Cancel in one click.

You test the agent right in your browser and hear a Vocalyy agent speak, to get a sense of the quality — but there is no free testing period before payment. Setup of your personalized agent begins after your subscription is activated. If you're not satisfied within the first 7 days of activation, we refund the full amount paid for that month's subscription (the setup fee is non-refundable, being a service already delivered).

As a rough estimate, up to a few weeks, depending on complexity. We build the agent and connect it to your number, you make a test call, and then the agent starts answering your first customers. Later changes (prices, hours) take minutes, not days.

No. Vocalyy works on your phone number, not on your website. If clients call you, the agent answers — landline or mobile. But if you have a website and want visitors to test the agent there too, we can add that as a separate one-time setup service.

Romanian by default, with natural intonation. If your business gets calls in English, Russian, Ukrainian or another language, we configure the agent to auto-detect and respond in that language. Professional and Premium plans include a second language at no extra cost.

Call data (phone number, metadata, full transcript, and the audio recording) is stored encrypted on Vocalyy's own servers in the European Union (Supabase Storage, Frankfurt). Exact retention periods are published in our retention policy. Per GDPR, you own your data and can request full deletion in 30 days.

We notify you by email at 80% of your monthly minutes and again at 100%. Beyond the limit, each extra minute costs 1.80 lei (Starter), 1.60 lei (Standard), 1.40 lei (Professional) or 1.00 lei (Premium). No call gets cut off — the agent keeps answering. If you consistently exceed, simple fix: upgrade to the next plan and pay less per minute.